Money deducted but not linked to my account - Poor Service

On Saturday 6 July 2024 I subscribed with my email address that I usually use to DSTV for a streaming service of R699.00 per month. I did not get any email correspondence or any subscription service from DSTV. Since then I pay R799 monthly for DSTV services and I still have no service. I have been trying to sort this matter out with DSVT since July 2024 and to date my problem has not been resolved and I am still paying monthly for a service I don't have. This is extremely frustrating as no one at the DSTV call centre is able to assist me, there are not supervisors who can assist with the matter and the only response I keep getting is that my email address is not on their system or that I only have an Easyview account with them and that they will escalate the matter.