Money debited

I have been a subscriber for the past 8 or so years, and i always prefers to pay cash for my subscription. November was the first time i switched, and low and behold, it is a ****-up.<br> My account was debited on the first of December, and on Sunday 6th, my DSTV is disconnected.<br> Called the call centre, spoke to Meluleki Sibanda, sent him my statements(snap shot from banking app), and nothing happened. called later the evening, spoke to a lady( Prudance or patience) and she assisted, switched everything on. called back Monday, as PVR functionality was off, got through to Cynthia, this is where i lost it! she was very rude towards me, as she explained, as Meluleki did, that my debit order was returned, yet this debit order did not reflect in my account! <br> i called again, Spoke to Veronica Vinkhumbu, best service in all my years dealing with MultiChoice. i did as she requested, sent through my printed bank statements, she re-activated pvr function, done.i got a voice message from her to resubmit my statement, as the return might reflect. IT HAS NOT, now dstv is disconnected again, if it was returned, i would pay it. it is not my problem your system lost my payment! i want my dstv on today