Mobile signal on SS2

Item: DStv (MultiChoice)
Rating: 2
Author: Eben P

Hi. ALL my DSTV mobile channels work. Except for SS2, where the Cricket is on. This is not the first time I cannot use the drifta to watch something. Seem to happen mostly on big events. I phoned Customer service and they said I must bring my device in. Rather than trying to resolve the issue. I don't understand that all other channels work apart from 1 channel, but I must bring my device in to have it checked out. Multichoice service is getting worst and worst. Still waiting from previous complaints to be resolved.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

17 Feb 2016, 09:08

Hello ebenp,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.

We've checked your account and noticed that one of our agent's assisted with your complaint on the 13th February 2016 confirmed that your technical problem was resolved.. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

You may also request assistance from any of the below communication channels ( touchoints):

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

DStv (MultiChoice)'s reply17 Feb 2016, 09:08

Official