MH
Magdel H

1 reviews | Active since May 2017

25 May 2017, 15:16

Mnet - I'ts not magic

<p>For about a year new, our mnet signal comes and goes. Suspiciously it does so in the evening, during the time, when everybody wants to watch TV or when their is rugby on. Worse than this is that we have never managed to get the sports channel and a visit to the DSTV store is a useless experience. Since Saturday we have not had a signal at all. We have tried the arial, we have checked all the wires, we have asked for the signal to be sent through again and although all our other channels are perfect we have no mnet. </p> <p> </p> <p>This is unacceptable and I doubt that we will be renewing our mnet next month. Why would we continue paying for something that we don't have the benefit of.</p> <p> </p> <p>Is this an attempt to force everybody onto DSTV? </p> <p> </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 May 2017, 15:25
Official

Dear Magdel Hougaard

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

MH
Magdel H's update05 Jun 2017, 08:08
Reviewer Update

16 days without any mnet whatsoever. 11 days since your reply and nobody has contacted me. Yet the debit order has gone off again. So dissapointed in Mnet - it's no wonder everybody is moving to netflix and the likes. My number is ********** 328. I trust you will phone me today.

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jun 2017, 10:20
Official

Dear Magdel Hougaard

Please accept our sincere apologies for the delayed response.

We have referred your complaint to the Mnet Marketing Department for further assistance in this regard. They will contact you directly with your concerns shortly.

Regards

Elna

Best regards,