Mnet channels Blackout 07/10/2016
<p>On 07/10/2016 at +/- 21:30 all multichoice subscribers experienced a blackout on all.mnet channels on dstv. Bear in mind, I own an explora, I'm on the premium package and I pay for extra view. As I write this story it is 07/10/2016 at 22:45 and no services have been restored.</p> <p> </p> <p>I posed a question on the dstv Facebook page and received no response and again on twitter and received no response. My question is:</p> <p>Here's my question: 2 HOURA WITHOUT ANY MNET CHANNELS, WILL WE BE BILLED FOR FULL SUBSCRIPTION WHEN DSTV/MULTICHOICE HAD THE ERROR? I mean this is affecting everyone, not just one person. So clearly this is a multichoice error. And if @DSTV doesn't want to respond to me, it's okay, I will take this further.<br />An apology means NOTHING when I pay for a service!</p> <p> </p> <p>With that said it took 40 minutes for dstv to update their social media platforms and even then all they offered was a measly apology</p>
Dear Lerato Ngobeni
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Lerato Ngobeni
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day,
I do hope that your reply will not mirror the reply that I received on Facebook messenger and from multichoice's enquiries email address which was that full service has been restored.
I am not complaining about how long it took for service to be restored, but I am complaining that with the close to 3 hours (as at midnight on 08/10/2016) ALL Mnet channels were done. My complaint is that how does multichoice then justify billing me for a full month of viewership when for close to 12 hours not all the mnet channels were up and running? Bear in mind that I am a premium subscriber so not being able to tune into any Mnet channels for close to 3 hours is honestly unacceptable! We cannot be billed for a full month when this was a multichoice error and not an error with our decoders or an error due to the weather.
I shall await your response regarding how we can justifiably pay for a full month considering the 12 hour problem.
Sincerely,
Lerato Ngobeni
Good day,
I do hope that your reply will not mirror the reply that I received on Facebook messenger and from multichoice's enquiries email address which was that full service has been restored.
I am not complaining about how long it took for service to be restored, but I am complaining that with the close to 3 hours (as at midnight on 08/10/2016) ALL Mnet channels were done. My complaint is that how does multichoice then justify billing me for a full month of viewership when for close to 12 hours not all the mnet channels were up and running? Bear in mind that I am a premium subscriber so not being able to tune into any Mnet channels for close to 3 hours is honestly unacceptable! We cannot be billed for a full month when this was a multichoice error and not an error with our decoders or an error due to the weather.
I shall await your response regarding how we can justifiably pay for a full month considering the 12 hour problem.
Sincerely,
Lerato Ngobeni