Mnet channel disappeared
Our Mnet channel suddenly disappeared. Only have channel 100 and channel 490. We pay for an Mnet only subscription. Your customer care consultants weren't much help. Email me only. Mnet is on my wife's account.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
27 Jul 2023, 19:01Hi Charl,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jul 2023, 19:01
Official
Hi Charl,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Jul 2023, 17:09Hi Charl,
Kindly note that we tried contacting you on your mobile number 0828****85 with a *** and could not get hold of you, however, we have noticed that the services are active and sent a command to clear the error please restart your decoder by taking the power cable out from the plug and that should resolve the matter.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Kindly note that we tried contacting you on your mobile number 0828****85 with a *** and could not get hold of you, however, we have noticed that the services are active and sent a command to clear the error please restart your decoder by taking the power cable out from the plug and that should resolve the matter.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Jul 2023, 17:09
Official
Hi Charl,
Kindly note that we tried contacting you on your mobile number 0828****85 with a *** and could not get hold of you, however, we have noticed that the services are active and sent a command to clear the error please restart your decoder by taking the power cable out from the plug and that should resolve the matter.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Kindly note that we tried contacting you on your mobile number 0828****85 with a *** and could not get hold of you, however, we have noticed that the services are active and sent a command to clear the error please restart your decoder by taking the power cable out from the plug and that should resolve the matter.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Best regards,
's updateReviewer Update
28 Jul 2023, 18:00It is working now, thank you.
's update28 Jul 2023, 18:00
Reviewer Update
It is working now, thank you.
's updateReviewer Update
02 Aug 2023, 12:18Same thing just happened. And your customer care is useless.
's update02 Aug 2023, 12:18
Reviewer Update
Same thing just happened. And your customer care is useless.