LE
Leslie E
1 reviews | Active since Mar 2016
22 Mar 2016, 10:33
Mnet analogue transmitter down in Pretoria
MNET Analogue transmitter down since last Monday,I have been to Centurion Branch 4 times,Lynwood once and no feedback whatsoever,i have contacted Sentech and they say transmitter up but still no joy.Sentech will send Tech to Pretoria North to check Transmitter and still no feedback from Multichoice.This is very unproffesional as no Media release or an SMS to customers.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Mar 2016, 14:41Hello elstonl,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per the Telephonic conversation we had and our records your device has been swapped, please contact *** to clear any error code that you may come across after connecting the current device . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per the Telephonic conversation we had and our records your device has been swapped, please contact *** to clear any error code that you may come across after connecting the current device . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
DStv (MultiChoice)'s reply25 Mar 2016, 14:41
Official
Hello elstonl,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per the Telephonic conversation we had and our records your device has been swapped, please contact *** to clear any error code that you may come across after connecting the current device . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per the Telephonic conversation we had and our records your device has been swapped, please contact *** to clear any error code that you may come across after connecting the current device . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli