wP
wynand P
1 reviews | Active since May 2009
16 May 2015, 11:20
mnet analogue
I took in a faulty mnet decoder to either get it fixed or replaced. Due to the age and condition of my decoder they weren't willing to replace or even sell my a decoder or repair it. I understand multichoice is facing out mnet analogue but to force someone to get the full dstv prescription is forcing me to take something I don't need or want.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 May 2015, 08:22Hello wynand13,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and advised that we unable to swap a decoder that has been physically damage .We confirm that your service have been reconnected as per your request and you were advised on the different options available to you.
Once again please accept Our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and advised that we unable to swap a decoder that has been physically damage .We confirm that your service have been reconnected as per your request and you were advised on the different options available to you.
Once again please accept Our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply19 May 2015, 08:22
Official
Hello wynand13,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and advised that we unable to swap a decoder that has been physically damage .We confirm that your service have been reconnected as per your request and you were advised on the different options available to you.
Once again please accept Our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and advised that we unable to swap a decoder that has been physically damage .We confirm that your service have been reconnected as per your request and you were advised on the different options available to you.
Once again please accept Our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,