Mnet Analogue

I have been phoning Multichoice continuously for the last week and a half to re-connect my Mnet analogue decoder. On every call i was told that i need to wait an hour or two before the services will be connected but nothing. Even took the device to a multichoice centre like the one call centre agent suggested only to find out theres nothing wrong with it, but they also say its gonna take a while to be connected because of the new system. Why is it so difficult to re-connect?? I phoned in this morning again and was told a different story...aparently the new system can not connect services for analogue, but why is it that many other customers are able to use their mnet decoders without any issues? Please reconnect my services