MM
Moraba M

1 reviews | Active since Jul 2019

05 Oct 2020, 19:28

MN Mabulana

Get a handle on your Jabulani mall store. The employees need more training on customer service and need to understand their internal frustrations with one another should not interfere with servicing the client. I have been on a "journey" to get my explorer sorted out since last friday, been to the store three damn times and the results are disgusting as i am still not sorted out. What frustrates me is ive never missed a payment and im a premium member with extraview. I don't know who handles hello peter complains at dstv but whoever it is needs to do better than telling me to take it to the store, when I've clearly stated how *********** the store is...direct my complain to the store and get me a resolutions. Ive also sent an email to *** so now ill wait for a reason to not terminate.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2020, 20:47
Official
 Hi Moraba, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
MM
Moraba M's update06 Oct 2020, 15:48
Reviewer Update
Thank you to Sandile who took the time listen and hear us out. He was professional,patient and helpful. I appreciate all your efforts and your willingness to stay with us on the phone until we could get the issue resolved. And we woild really appreciate the jabulani mall store staff to be trained in customer service, the area they service should not influence their service. Thank you again Sandile, your were awesome.