MK Moeketsi

My subscription has been suspended with no proper explanation. I have in several occasions tried to get any supervisor from Multichoice to call me and I have not succeeded since April 2021. Here are series of events that occurred: I took a 24 month lock price with DSTV for R499. Later in the contract, I added an extra view which brought my subscription to R599. In April 2021, I got an sms notification that my contract has ended. I called and the response was, it is not clear but she was going to escalate the issue to the supervisor. However it looks like it is my extra view contract that has ended. I then started paying R499 Every week since then I would get sms notification saying my contract ended, still when I called i get same response, not clear but we will escalate. In May 26th I get an email saying my contract will be ending oon 29th May, I called and I was told there still 5 more months to go till it ends and someone will call me to remind me to upgrade. On the 29th June I get a call from an agent telling me my contract has ended. I told her to get a supervisor to call me because I was tired of getting different stories from agents. I also asked her to get sales agents to call me to explain the new lease/contracts On the 1st my subscription was cut off after I paid R409 witthout access fee . I phoned everyday to speak to supervisor, no one has called me back. I want my money back please. They want to charge me reconnection fee, they told me I owe them for April, May, June & July (R266)

Multichoice are a bunch of ******