Missing premiums only noted after 6 months by multi-touch.

<p>Back in 2015 I experienced a problem where in my services were disconnected and I was later informed that my premiums were being allocated to my two dstv accounts, of which it came as a surprise to me because according to my knowledge I have only one account it was later explained that its because I have purchased decoders twice and that was being recorded as if in having two accounts running.But still that came as a surprise to me because all along before than I had been paying one premium and not even once did I ever get a query about why the the other decoder is not being paid and all of a sudden my services were off for owing. well problem solved and it was noted that I am only using one decoder. Now years later my services were disconnected again on the 8th of June 2017 and when I call in they tell me the premium I paid on the 28th of May came through as unpaid, I informed the lady that was impossible because I paid as spar cash she told me I need to send them proof of payment in order for them to verify what I am saying I told her I have lost my receipt she informed me that her supervisor says they cant assist me without the proof of payment, I drove to spar on that evening luckily for me they managed to do a reprint I emailed it to them immediately and my services were reconnected. Now again today I switch on the tv only to find my services have been disconnected again, and now I am being told that their system shows that payment which was made in January was reversed by pep store on the 7th of June 2017, like really how is this possible, I always pay my account ahead, if not a month ahead it will be a few rands ahead was is this happening now and now I am told I must forward the receipt dated January the 30th I mean where am I expected to get that from? and if I were to go ask for reprint which pep store to I go to because truth is I don't pay at one store where ever I am able to pay I pay, like now as I'm sure they can see my last premium was paid at spar. Really I need to understand now that I have no clue where to get this receipt from will this now be my loss and I must go and pay multichioce money that I do not owe? I have never once skipped payment, again they telling me money I paid in on the 30th January appeared reversed by pep and I must take it up with pep than again they come back ask me for receipt in order for them to escalate the matter further. the fact it shows in the first place that money was paid in on the 30th of January and reversed by "pep" as they say;shouldn't that be proof enough that I made payment and they must just investigate why it was reversed?</p> <p>Honestly this is emotionally draining and unfair, just because I am on the receiving side am I just expected to just go and pay and pretend as if the monies I've been paying in don't matter? While knowing very well that not even once did I ever use a card to pay for the dstv services? I always use cash and all of a sudden my payments are being reversed out of no where after almost 6 months.</p> <p>back in 2015 I took it in and life went on and now am I to do the same thing again, just pop out my money and fix something I know very well has nothing to do with me?</p> <p>When you ask for answers from Multichioce their escape is always proof of payment, proof of payment which never even last as well because all the receipt s from easy pay stores always fade very fast but now I'm expected to have a receipt from January.</p> <p>this is very frustrating honestly and this is one unnecessary frustration one does not need or expect to have.</p>