Missing payment for a prepaid service- HOW!

I am sadden by the situation DSTV is putting me through. Like most South African's I have been a loyal subscriber for years as a Premium subscriber.

I've paid my monthly payment without fail as expensive as it is- but it is worth it for my family. My subscription was cut off on the 21st of abruptly because they claim there is payment outstanding for August 2018!

All payment are paid using my smartcard ref- have been for years. I had to call in because no one let me know (bullying tactic right there). Then I'm told that there was a payment that was reversed in August of last year. I share with them that I made a payment (proof supp****) and DSTV debited after . Then their own call centre agent told me to reverse the debit order as it would take forever to get my funds (conversation recorded). Then the person I am emailing all these different payment - which required me to stop working (as I work for myself) and go through all my transaction history up to 180 days.

Still they haven't sorted anything out! Woke up to a disconnected viewing on Wednesday. I KEEP GETTING MESSAGES TO PAY R2108 WHAT THE HELL!!

I don't owe a prepaid service- everyone knows , you miss a payment DSTV never fails to disconnect. No one is communicating with me except the sms' I keep getting. Its like they are saying - ***** you- ***** the 12 plus thousand Rends you spend per year on this subscription. I am definitely not a valued customer.

My daughter is worried if we will have dstv next week because she knows I refuse to pay for money I DO NOT OWE! I don't have extra money laying around in case your system messes up- it doesn't work like that AT ALL.

DSTV its instances like these that has you loosing so many premium subscribers continuously- because you mistreat us and bully us!