sM
stinah M
1 reviews | Active since Oct 2015
16 Oct 2015, 09:14
missing payment
ON THE 245/07/2015 I PAID 450 00 BY EFT FOR MY DSTV DISH USING MY INITIAL AND SURNAME AS MY REFERENCE INSTEAD OF MY CARD NUMBER SO MY DISH WAS SWITCHED OFF AND THEY ASK<br> FOR PROOF OF PAYMENT I EMAIL IT TO DIFFERENT PEOPLE MY CASE NUMBER ***(THE FIRST ONE)MY BOX WAS OFF UNTIL THE 16/09/2015 WHEN I REPORTED IT TO THE NEAREST MULTICHOICE<br> OFFICE EVEN THEY SAID THEY ARE INSTALLERS THEY MANAGE TO CONTACT THEM IT WAS ON FOR THOSE REMAINING DAYS I PAID AGAIN 428.00 ON THE 30/09/2015 THINKING EVERYTHING WAS OK BUT TO MY SURPRISE IT WAS OFF THE 06/10/2015 UNTIL NOW
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Oct 2015, 11:48Hello stinahmabiletsa,
It is with great concern and regret we received your query about our service. We would like to apologise for your inconvenience.
We have reconnected your DStv service and manually adjusted your DStv account.
Your payment is still pending allocation from our finance department. Once your payment is traced, it will be allocated back into your DStv account.
Once again, please accept our apology for the inconvenience we have caused you.
Thank you for giving us the opportunity to rectify the service you received to date.
Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query about our service. We would like to apologise for your inconvenience.
We have reconnected your DStv service and manually adjusted your DStv account.
Your payment is still pending allocation from our finance department. Once your payment is traced, it will be allocated back into your DStv account.
Once again, please accept our apology for the inconvenience we have caused you.
Thank you for giving us the opportunity to rectify the service you received to date.
Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Oct 2015, 11:48
Official
Hello stinahmabiletsa,
It is with great concern and regret we received your query about our service. We would like to apologise for your inconvenience.
We have reconnected your DStv service and manually adjusted your DStv account.
Your payment is still pending allocation from our finance department. Once your payment is traced, it will be allocated back into your DStv account.
Once again, please accept our apology for the inconvenience we have caused you.
Thank you for giving us the opportunity to rectify the service you received to date.
Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query about our service. We would like to apologise for your inconvenience.
We have reconnected your DStv service and manually adjusted your DStv account.
Your payment is still pending allocation from our finance department. Once your payment is traced, it will be allocated back into your DStv account.
Once again, please accept our apology for the inconvenience we have caused you.
Thank you for giving us the opportunity to rectify the service you received to date.
Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,