Missing payment
<p>I have been communicating with Dstv for the past 3 weeks regarding my account and given different case numbers (# ********** and ********** ) from the same query. I made a payment on the 25th of July as I usually do and only this time it was not allocated and started receiving text messages threatening to suspend my services which they then did. I called and emailed and they apologized and reinstated and told me they escalated to finance to allocate payment and at some point they said they needed to trace the payment and they then apologized and said they had a back log in their financial division and would remedy and this</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Aug 2017, 13:56Dear Sibongile
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply14 Aug 2017, 13:56
Official
Dear Sibongile
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Aug 2017, 16:26Dear Sibongile
Apologies for the dissatisfaction this has caused.
We are liaising with the team and we'll provide feedback as soon as we receive it.
Warm regards
Girly
Best regards,
DStv (MultiChoice)'s reply14 Aug 2017, 16:26
Official
Dear Sibongile
Apologies for the dissatisfaction this has caused.
We are liaising with the team and we'll provide feedback as soon as we receive it.
Warm regards
Girly
Best regards,