LM
Lwethu M
1 reviews | Active since Nov 2016
01 Aug 2017, 19:36
Missing payment
<p>I paid for DSTV services in May I was told I have to pay 50Rand at first then later I had to pay 475 which I did. My payment went missing somehow and I've been up and down the office in Randburg where I have to get proof of payment, bank statement and many more things. I really don't know what to do coz I can't watch TV now and I'm being inconvenienced by Multichoice and it's system. When I call I get shoved from one place to the other??? What's my options moving forward for such a big company to have money missing isn't on......</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Aug 2017, 08:15Dear Lwethu Msimango
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Aug 2017, 08:15
Official
Dear Lwethu Msimango
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Aug 2017, 10:31Dear Lwethu Msimango
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your DStv account with the information provided. Please provide us with your ID number or customer number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply02 Aug 2017, 10:31
Official
Dear Lwethu Msimango
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your DStv account with the information provided. Please provide us with your ID number or customer number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Lebogang
Best regards,