DR
Dominic R

1 reviews | Active since Feb 2015

09 Jun 2016, 17:27

Missing Payment

<p>On Friday 3 June 2016, i paid my Dstv account( 2 days before my payment date). On Monday 6 June i called multichoice to find out why my payment is not reflecting, spoke to Othile which advised i need to send proof of payment ( Reference number of query - ***). still awaiting feedback? On Wednesday 8 June i Spoke to Kabelo and his supervisor Mpumelelo which i sent proof of payment again to their personal emails, (still awaitng feedback?). Today 9 June I sent Mpumelelo(supervisor) another mail to enquire when i will get feedback( STILL AWAITING FEEDBACK???)</p> <p>How much longer do i have to wait for feedback on what is happening on my account? or does Dstv not care enough about their clients to give feedback? Do i have too first get my account suspended and pay penalty for connection aswell?</p> <p>POOR POOR CUSTOMER SERVICE FROM CONSULTANT TO SUPERVISOR</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jun 2016, 12:51
Official

Dear Dominic

Thank you for bringing this matter to our attention.

We have referred your enquiry to our Finance department for urgent assistance. Feedback will be provided as soon as your payment has been allocated to your account.

Should you require any further assistance, please don't hesitate to contact us.

Regards

Elna

Best regards,