Missing monthly premium

Hi there,

Account number: ********** 2

I made a payment of R380 to Multi choice on 21 July 2018 unaware that i short paid the account. I received sms stating that i have to pay R395. On Monday, 23 July 2018, i made an additional payment of R15 with same banking details. to my surprise, they received R15 payments and that did not receive the R380 payment. I sent them proof of payments from May 2018 to 23 July 2018 on several occassions trying to prove that i made payment and used the same banking details that i have been using for the past 2 years. I tried in vain to resolve this issue. I spoke to Lerato Mareka who is a team leader at their customer care but she has been of no use. I contacted my bank, they confirmed that the payment was made into MNET bank account. I also sent this letter from my bank as a supporting evidence to them but still there is not joy from them. Lerato told me that they will disconnect my line if there is no payment received from my side and in this instance I made a payment. How can they disconnect if mistake is on their side?