Missing in Action Boss at DSTV Multichoice

Every month my DSTV streaming gets suspended. It's on subscription and on debit order. Last month when it was suspended they made me drive to a Multichoice office, where I spent 3 hours with them, and they promised it was all sorted out. Again this month they suspend my service. I just called in to be told "we can't find your email address" and when I ask for the call to be escalated, I get a supervisor who I have to repeat my email address to ten times, who cannot resolve the issue. So I ask for her to escalate the call and she tells me "my boss isnt in at the moment - it's 9am - where is the boss??? Fariq Haupt - you need to get to work and train your staff to deal with our issues. It is not acceptable to me that you suspend my service every month and not have a reason when I call in. Also your sup tells me she doesn't have the number for DSTV streaming!!!! Get to work Fariq and help your useless department!!!!