1 reviews | Active since Sept 2012
Missing cellphone from the ladies bathroom
<p>Missing cellphone from the ladies bathroom</p> <p> </p> <p>It is 12 days today since i lodged this complain and have not heard from the Randburg Management centre to this day. so here i go again ...</p> <p>My partner and I came into DSTV – Multichoice building to bring in a faulty decoder – We got to the reception / helpdesk @ +/- 13:15 found 2 ladies there, one with uniform (blue Multichoice DSTV golf shirt with shorthair) and the other with civilian clothes (white blouse and had a long weave/wig). We were allocated number 60. My partner went to counter 60 and I told him I need the bathroom therefore split with him and went to the restrooms just behind the reception ladies. I had my cellphone Huawei P9 Lite (Gold) on my hand went into the toilet then put it on top the toilet roll holder. After doing my business went to the basin to wash my hands then left the restrooms and leaving my phone there. I went to counter 60 took a seat by the cone couches as I await my partner not even 2minutes went past and remembered I left my phone ran back to the bathrooms looked inside the loo I was in but it was nowhere to be found. I asked the reception ladies if anybody brought my phone there and they both said no and they carried on with whatever they were doing. I then asked security who I could speak to as I want to see footage to see who went in the bathroom after I did, they told me to ask the reception lady to show me the line manager. The lady at reception with the Multichoice uniform then assisted me but because she was alone there she 1st had to get someone to look after the counter as she was alone at the time. She managed to get a lady to come standby as she went to look for the line manager – the lady with the blouse then came back “I am not saying she took my phone but she looked ***** and had no interest in me whatsoever” The lady with the uniform called me and introduced me to another lady (cannot remember names as I was losing my mind but I can pinpoint them) whom I saw the footage with this was @13:44 and she also tried calling my cellphone it went to voicemail. As we were watching She said she suspected the lady with the blouse but said she needs to get facts 1st because she disappeared from the counter, however the camera does reach or view the bathroom door. She took my partners cellphone number but I have not heard from her ever since. Please can someone have a look at the footage will be much appreciated.</p>
I am refering to CASE NUMBER: ********** which Kedibone Diala responded on my personal email and i am responding to Multichoice and Kedibone.
Hi Kedibone,
Your feedback to me on CASE NUMBER: ********** is poor and this reflects bad on the company as a whole that you do not care about client queries etc - did you not see on my email that i have already seen the footage - what did you do with my query - You did not even bother escalating it further .
I WANT AN ANSWER ASAP!!!!!!!!!!!!!!!!!!!!!!!!
I am refering to CASE NUMBER: ********** which Kedibone Diala responded on my personal email and i am responding to Multichoice and Kedibone.
Hi Kedibone,
Your feedback to me on CASE NUMBER: ********** is poor and this reflects bad on the company as a whole that you do not care about client queries etc - did you not see on my email that i have already seen the footage - what did you do with my query - You did not even bother escalating it further .
I WANT AN ANSWER ASAP!!!!!!!!!!!!!!!!!!!!!!!!
Dear Tebogo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Dear Tebogo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
