1 reviews | Active since May 2009
Missing Call recording - Acc not disconnected
<p>I am my wits end trying to sort out my dads acc. I personally phoned ********** 222 number requesting disconnection, after a week, my dad noticed that the DSTV was still connected and told me about it - HE DIDNT WATCH TV IN THIS WEEK!, I phoned ********** 222 again and advised them that the services were not disconnected. The lady I spoke to advised that we must still pay R420 odd because they did not get any dc notice. I asked for the recording to be found, and amazingly, BOTH recordings are not found. In the second call I specifically told the agent that my dad is NOT prepared to pay for something that we specifically asked to be disconnected! After numerous communication and calls to your offices, nothing was done. 2 weeks ago I phoned ********** 222 and asked to connect the R29 package and was told must pay R419 some odd amount, this is absurd! I asked to speak to a manager NOT a supervisor since I have spoken to a supervisor before, without any success.. I was told that they will log a request that the manager phones me! Its coming on to 3 weeks and I have yet to receive a call,,, Will this call also not be recorded because its your agents that are messing up on accounts! And we the customers must bare the brunt! I would like a manager or someone in higher authority to SORT this out once and for all! I despise being told that I never called your agents because they cant find the call and never disconnect the services! As I told your agent in the one call this is **************** from a pensioner!</p> <p> </p>
Dear Feroza
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Feroza
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Feroza
Thank you for taking our call today.
As discussed, the DStv service is a prepaid service for a full month service. When you pay your subscription, the contract for that month is fixed and yours it's the 28th of every month.
Should we not receive any form of communication to disconnect your service for the next payment date. Your service will be suspended due to non payment. For this reason, your account reflects an overdue balance of R417.15
You called in on the 30th May to request for the disconnection of service. However that was after your payment date which we could only schedule the disconnection for the next month.
Should you have any further questions, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
Dear Feroza
Thank you for taking our call today.
As discussed, the DStv service is a prepaid service for a full month service. When you pay your subscription, the contract for that month is fixed and yours it's the 28th of every month.
Should we not receive any form of communication to disconnect your service for the next payment date. Your service will be suspended due to non payment. For this reason, your account reflects an overdue balance of R417.15
You called in on the 30th May to request for the disconnection of service. However that was after your payment date which we could only schedule the disconnection for the next month.
Should you have any further questions, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
I must express my dis-satisfaction, as I read reviews on this Hellopeter site where many calls cannot be retrieved, supposedly recorded calls, this is definitely an error on your side.. why then must a customer pay for your mistakes? Also, I cannot understand why you are scheduling a disconnection when the damn thing is not connected!!! Can you see your discrepancies.. Also, you state ythe ONLY call you can find is the 30th May, yet when you guys called me, I was told that the account was disconnected on the 11/06 due to non-payment.. This is utter nonsense!!! Look at all the lies within your messages and notes then you can ***** the money from a pensioner. For one thing you guys do not even offer a pensioner a discount, now you want to resort from *****ing from them - do they not have lives?? but their money is good enough for you people to *****????
I must express my dis-satisfaction, as I read reviews on this Hellopeter site where many calls cannot be retrieved, supposedly recorded calls, this is definitely an error on your side.. why then must a customer pay for your mistakes? Also, I cannot understand why you are scheduling a disconnection when the damn thing is not connected!!! Can you see your discrepancies.. Also, you state ythe ONLY call you can find is the 30th May, yet when you guys called me, I was told that the account was disconnected on the 11/06 due to non-payment.. This is utter nonsense!!! Look at all the lies within your messages and notes then you can ***** the money from a pensioner. For one thing you guys do not even offer a pensioner a discount, now you want to resort from *****ing from them - do they not have lives?? but their money is good enough for you people to *****????
And over and above your nonsense of we must pay, I am told I must supply the proof that I called you guys, if I call you from work, there is no dedicated line number, your recording says 'this call is recorded for blah blah' - this recording should be changed - these calls are recorded only when we want you money, but when we want to ***** your money, then there you will supply us with proof that you phoned us. All these other complaints about missing recorded calls are all fabricated??? since you told me on the call that there is no such complaints on this site, so please take some time of your busy day and go and actually read the complaints on this site!!!!
And over and above your nonsense of we must pay, I am told I must supply the proof that I called you guys, if I call you from work, there is no dedicated line number, your recording says 'this call is recorded for blah blah' - this recording should be changed - these calls are recorded only when we want you money, but when we want to ***** your money, then there you will supply us with proof that you phoned us. All these other complaints about missing recorded calls are all fabricated??? since you told me on the call that there is no such complaints on this site, so please take some time of your busy day and go and actually read the complaints on this site!!!!