sM
stanley M

1 reviews | Active since Mar 2012

23 Nov 2015, 10:02

missed the el classico and big boxing matches

I'm a dstv compact customer, I have been a customer since 2012 i think. I'm really appalled and schocked that just because I'm on compact.<br> I have to live with the fact that I only get to watch FC Barcelona maybe once a month, that is if I'm lucky. But I was even more shocked, that I had to miss the biggest soccer match in the world this past saturday<br> when Barcelona played against Real Madrid and could not even get a replay of the game the whole weekend and could only watch the 2 minutes highlights of the game on blitz.<br> <br> The premium keeps going up and the number of times I get to watch Barcelona and other entertaining games decreases with each year.<br> <br> What happend to putting your customers first?.<br> <br> You have even taken away the option for me to upgrade for a few days and downgrade after watching whatever I want to watch.<br> <br> I have had to live with the fact that I'm missing some of the biggest boxing matches in the world.<br> <br> Not everyone can pay the R700,00 premium for the highest package.<br> <br> I'm really disappointed and feel hard done by multichoice and naspers as a whole.<br> <br> A loyal DSTV subscriber.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Nov 2015, 12:39
Official
Hello stansaggi,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team