Miss led-Bad customer service

Firstly thanks for you time for reading the below.

In March i have seen a deal online which was advised on the website regarding to the Explora 3 decorder for R449 a month which includes installation, access fee, compact subscription package & wifi connector & the decorder.

I requested for a call back on multiple occasions which i never received. Then i reached out to DSTV over FaceBook Messenger also on the 24/03/2021 which i provided all my details for a call back, which then i recieved a call on the 29 or 30/03/2021. While speaking to the call center agent, the call got disconnected which in a normal call center environment a customer would recieve a call back.However i did not receive a call back till date from the employee of DSTV who i spoke too from the PriceLock team regarding to the deal, am recieving calls saying a different story.

Then i sent numerous messages on FB messenger requesting a call back regarding to the deal which i have seen online and always being told that my information has been escalated and someone will call me back in 24hrs to 48hrs however till date no one has called me back regarding to the first intial call being made from the 30th.

A note has been left on my account regarding the above and i was advise that someone will call be back but however no one has till date.

Am still am being passed around and been told numerous times my information has been escalated which all the time its been escalated and is under investigation, my question is how long does it take for an investigation when an email states a sales person will call me and complete the deal.

This matter was meant to be resolved by the 14/04/2021 before 10am which has not been resolved till date as promised by Nthabiseng Lethoko from the pricelock team. Ref num: ***9. On mail it staed that i would recieve a call on the from the sales team to assist with contacting you and completing R449 price lock deal. How still waiting.

This is appalling services knowing that i have been a long time customer and being passed around and always speaking to different people, i have spoke to more then 10 employees which am not getting anyway nor this matter is not being resolved.

Can you'll please have a look into this or have my services be canceled and taken to the ombudsman. This has realy inconvenience me in so many ways, running around taking phone calls when no one seems to know what is the issue.

I have sent numerous mails aswell which i habe not received any response from the below emails *** *** ***

I hope i receive a feedback soon