Miss leading clients and not responding to calls

In Oct/Nov 2014 I bought a new decoder that come with free full installation, however my friend had a dish up already. We thn called Doctor of OpenView HD and explnd to him that we would like to get an extra view. Which he thn advised it will charge R1300 to install. I paid up the amount and he advised that he will leave me with the Dish and other tools, I thn askd what should I do with thm? he told me that he would like me to keep them for future reference whn I move I can then call him and he will come install it for me and charge/claim from DSTV as he will not claim for my free installation because he charged for extra view which he cnt claim from DSTV. I called him past Thurs to come and install for me, but he pretended as if he does not remember me and said he will come see me the nxt day. He did nt, tdy hs staff came with another dish. When I told them he left one b4 they said he was nt sure if he left it or not, only then they tell me Ill hv to pay R350. I tried callin him x3 for clarity he did not pick up my calls and whn we tried with anther No. his phn was off. I told thm to leave, pls advs wt cn I do to gt wt ws prmsd to me by yr installer nd stp sch bad service frm him!