Miss A Baloyi

Multichoice debited my account on the 3rd of October 2022 I called them immediately to refund me as I already made payment on my account on the 1st of October. I was told it will be refunded between 5 to 7 days I did follow up on 10th and they told me it will be reversed same day or on the 11th today I did another follow up and requesting to speak to a manager I was told the manager is going to call me in an our that was at 9am now is 14:30 still no call or refund from them this means Multichoice don't care about their customers I need urgent respond as I need to use the money