TB
Thabzz B
1 reviews | Active since Mar 2021
03 Mar 2021, 18:55
Misrepresenting facts to a customer
DSTV sold me explora without informing me that I have to pay extra in order to use the recording functionality, and now I got an sms saying I owe them without explanation and I had to call you to find out what is it that I owe DSTV as I paid my account on time on 26/02/2021.
Stop lying to your customers in order to push sales of your explora and later on come and send sms of a customer owing you.
Your service is bad and this just gave me a reason to not associate with you anymore, I am going to discontinue having a service with you.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2021, 07:07Hi Thabzz,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Mar 2021, 07:07
Official
Hi Thabzz,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team