Misrepresentation on product sold.

I've been a loyal customer for more than 10 years. I was called and convinced to take out the insurance for my decoder, now that it's broken, We're being advised that the PVR decoders have been discontinued, therefore I need to pay R900 for an upgrade. So why was this not communicated prior, and why am I still paying the insurance if it's not benefitting me. This is daylight *******🤞