MG
Marc G

1 reviews | Active since Nov 2009

06 Mar 2015, 09:45

Misrepresentation of Contract by consultant

I asked to be contacted by Multichoice to discuss the new Explorer offer. By the end of the call, I had accepted the offer to have an Explorer delivered to me, taking my monthly debit order up to R799pm. I emphatically asked the consultant to confirm that this amount would be my TOTAL monthly payment, which he did confirm. Later I was invoiced for R895. When I complained, I was told that a supervisor would get back to me once they had listened to the recording of my call with the consultant. I have since called Multichoice 8 or 9 times, every time I am told that a supervisor would call me back, but never does. This service from Multichoice has been the Worst of the Worst. Nothing less than **********<br> <br> Marc Green<br> ***

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Mar 2015, 13:02
Official
Hello marcgreen,

Please be advised that we are investigating your concerns and will provide feedback as soon as more information becomes available.

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Regards
Rupert