Mismanagement of my account charges and technical support

Hi Mulitichoice customer service. I have been trying to get an answer from your team about a technical support issue and mismanagement of account charges. Despite numerous call all requests and being repeatedly promised about a resolution by mulitichoice since beginning August to date I have heard nothing from your team. It doesn’t fit in with mulitichoice attempts to improve your customer service and retaining customers. DISGUSTING

I wonder whether this post will lead to anything considering my first call was made to mulitichoice on 13 August 2019 still unresolved!