Mismanagement & ***** at Billing department

<p>I have called ********** 222 to obtain monthly billing/statements by email and been referred to email the 'enquiries@mutlichoice' mail address which I have done regularly since February. To dtae I have not received billing/statements from DSTV. I made my regular payment of R189 on 26 July for the viewing month of August 2016. However, the service was disconnected on 27 July. I called the call centre and was advised they cannot provide info I must email the 'enquiries' mail address, which I did. I received an email on 31 July 2016 to advise that the total outstanding amount due to bring this account up to date is R96.94. On 1 August 2016 I paid/transferred R100. </p> <p>I however, still did not understand that the account had a credit of R122.06 and the monthly subscription is R219 as there was a price increase in April which I was unaware of due to reasons set out above. The information sent did not reflect whether the monthly payments of R189 had been received. I called the call centre again to request a detailed statement/billing and find out if the payment of R100 was received. I was told that the account is in arrears of ~R70 but they couldn't explain why/how this was made up and that I would need to email the 'enquiries' mail address to obtain that information. I lost it and requested a full refund of R289 paid since 26 July - this payment represents August vieweing which is now not available and I'm running into walls/vicisious circle of ongoing unknown outstanding amount which nobody at dstv/multichoice can explain. Multichoicei/DSTV need to rectify their errors/ommissions of providing incorrect amount due and failing to provide statements/billing invoices by giving me a full refund for the amount of R289 paid since 26 July 2016.</p>