misled by consultants

on monday 3rd Aug i made a call to multichoice on no:*** and requsted an upgrade to compact,i was told by the consultant that the upgrade will be automaticaly done as soon as i make a payment on the 4th (as i have requested) and i have to pay a total of R329 since my request is done a day before my due date,payment was made on the 3rd at pep cell andries street pretoria,on the 4th i switched on my tv and couldnt view channels i paid for.on the 5th i made another call to the same number and was told a diffrent storry by another consultant who stated that i have to do it manually and gave me instruction which i followed on my arrival at home and was surprised when the screen showed me a message saying my account is in arreas,i cant understand how becuase i have made a payment right on time and i couldnt get what i have paid for,i have missed shows that i have paid for and i want to be compesated from the 4th until this matter is resolved.this is a huge inconvinience and a poor service from multichoice,i wish i had an altenative and cancell my account with this unprofetional company. id number :*** 083,cell no :*** tel no : ***