1 reviews | Active since Apr 2013
Misled by caller agent
I saw an advert on TV about price lock. I chose the decoder only option and i called the approved dstv installer whom i was told will install for free. They also confirmed with multi-choice and they came with the job card and did a good job. Months later, dstv is refusing to pay them and they are threatening ti strip everything if i don't pay R1500 which i don't have.
Multi-choice is saying i chose and option which doesn't have free installation. I've been saying that the option i chose does have, according to the agent who gave me the contract.
Dear Nhlanhla Caswell,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nhlanhla Caswell,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nhlanhla Caswell,
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Nhlanhla Caswell,
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,