Misled by call centre Consultants

Good day,

We hereby lodge a complaint for poor customer service and failing to get back to me as a client. Client code: ********** 8

We recieved a call from Dstv promising us a free explorer for being loyal clients. The condition was that we upgrade to the premiere package, because we were on the compact bouquet. The upgrade was done last week. Since last week we have been making calls to Dstv and all the consultants that I spoke to promised a callback from the department that deal with the offer. Instead I received a call from the pricelock department, which is not what been promised to us.

So, was we misled to upgrade to the premiere package with a false promise? I'm really disappointed in the service and the company's *********** consultants, with the teamleaders. Because consultants say that the teamleader will call us. They even read the notes on the system, but nothing is happening and everytime I have to use my airtime to do a follow up.

Please, check into this matter as soon as possible. I called from the no: ********** 917 or ********** 878 to trace all calls.

Regards Mr/Mrs KP Le Batie