Misleading Rewards to ******* customers

I upgraded my access to compact after DSTV advised that I can pay R299 for three months. I further worn further discount from spinning the wheel which put my balance due to R219 which was debited on the 1st of July. On the 6th July I woke up to my services being disconnected. When I called Multichoice they reconnected the wrong account between the supervisor and Nkosindiphile ***-i215. I then called back and spoke to Sinayo Soso who apologized for the mistake done by her colleagues that added extra R90 to my account. She then told me that the mistake made also disqualified me from getting the discount to pay R299 for 3 months as the reconnection was done on an account that has been inactive for over a year now. She promised that she will log a call with technical to revert the changes and she will give me a call at 13:00 as the turn around time to resolve the issue is 2hrs. Today is the 3rd day and still no changes on my account and no call backs from DSTV.