1 reviews | Active since Aug 2011
MISLEADING PACKAGE DSTV/MULTICHOICE
<p>I have recently taken out the R949/month package which includes hardware delivery and "Free" installation. The reality is that not one of the so called "Approved " installers that dstv or that I have traced myself is willing to provide the dish and installation. I have had the hardware for at least a week and have contacted the call centre several times and escalated it several times. (spoken to Joan,Thandeka and others). dstv seems to have no control over their contractors. I demand that my contract is cancelled as dstv has not fulfilled their contractual obligations and do not make clients aware of the pitfalls of having an installation done. I also demand a refund of my debit order and a cancellation of said debit order. dstv may take possession of their unused hardware. </p> <p>C Le Chat</p> <p>Order no: SE*** </p> <p> </p> <p> </p>
Dear Mr LE Chat
Thank you for bringing this matter to our attention.
We have escalated your concerns to our Price Lock department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Regards
Rupert
Best regards,
Dear Mr LE Chat
Thank you for bringing this matter to our attention.
We have escalated your concerns to our Price Lock department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Regards
Rupert
Best regards,
The issue has already been escalated several times to no avail.
As I mentioned to several dstv representatives, the window opportunity was closing and I am now out of the country. It is unlikely that you would be able to contact my wife with her busy schedule.
The issue has already been escalated several times to no avail.
As I mentioned to several dstv representatives, the window opportunity was closing and I am now out of the country. It is unlikely that you would be able to contact my wife with her busy schedule.
My response was not followed. Installer's came out at 1pm on Friday without confirmation and no one was available
My response was not followed. Installer's came out at 1pm on Friday without confirmation and no one was available
Dear Mr LE Chat
We tried contacting you today several times to no avail.
We have referred your enquiry to the relevant department for urgent assistance, they will contact you directly with your concerns as soon as possible.
Should you have further concerns, please do not hesitate to contact us. We are here to assist you.
Regards
Elna
Best regards,
Dear Mr LE Chat
We tried contacting you today several times to no avail.
We have referred your enquiry to the relevant department for urgent assistance, they will contact you directly with your concerns as soon as possible.
Should you have further concerns, please do not hesitate to contact us. We are here to assist you.
Regards
Elna
Best regards,
Good Day
A DSTV Installer eventually installed the hardware several weeks into June. A DSTV call centre agent advised that I would therefore be charged a pro rate amount. My debit was for R1454,80. Please explain the breakdown of this amount.
Regards
Conrad
Good Day
A DSTV Installer eventually installed the hardware several weeks into June. A DSTV call centre agent advised that I would therefore be charged a pro rate amount. My debit was for R1454,80. Please explain the breakdown of this amount.
Regards
Conrad
Dear Conrad
Apologies for the delayed response.
Our PriceLock department will contact you directly to give a breakdown of the amount debited.
Regards
Elna
Best regards,
Dear Conrad
Apologies for the delayed response.
Our PriceLock department will contact you directly to give a breakdown of the amount debited.
Regards
Elna
Best regards,