Misleading Marketing and Cold Calling Practices

Dear Multichoice Team,

I would like to express my frustration and annoyance with the recent cold calling practices by DSTV, particularly concerning the misleading promotion of a R10k cashback benefit.

As a long-standing customer, I was initially intrigued by the promise of a R10k cashback benefit, only to discover that this offer is tied to a funeral policy that carries a monthly premium. This feels like a bait-and-switch tactic, as the initial allure of the R10k quickly shifts to a conversation about a completely unrelated product.

What is even more frustrating is that this so-called benefit does not recognize my loyalty as a long-standing customer. It appears that anyone who signs up, regardless of their history with DSTV, would receive the same offer. This lack of differentiation and appreciation for loyal customers is disappointing and feels like a slap in the face.

I believe this is falsely advertised and misleading. The R10k cashback is merely a hook to capture attention, and the subsequent conversation is a bait-and-switch tactic, which I find unacceptable.