Misleading information dstv

Hi, I had paid my dstv instalment into an incorrect absa bank account, this account was given to me by a dstv consult in December last year, I had made payments into this account in December 2020 and again 2 June 2021,I then received an sms from dstv saying that my connection was disconnected due to not making payments but I did, this was an endless mission, dstv advised me they cannot help me standard Bank advised I need to pay a 300r fee to get back 420r and this is not a guarantee, called absa and they advised they cannot help me , this is a nightmare please assist urgently ***