Misleading information by dstv consultants.

On the 15th or 16th, I called dstv to cancel my subscription which went well. On Friday I called dstv to check the procedure for me reactivating my account nd how much it will cost, I spoke to a helpful consultant who told me the procedure and further explained that I can waive my pro rata payments to my pay date which was the 15th January 2022. I then on Saturday called dstv again but this time I got a very arrogant consultant whom I requested to check for me how much I can pay when I need to reactive and to waive my pro rata payments to my pay date which was the 15th January 2022. She told me that there's no waiver but I tried telling her that I was informed by her colleague but she insisted that her colleague told me incorrect information, she's the correct one. My account was then activated without my consent on Saturday whereby I wanted it to be activated on Sunday, my question is why is multichoice feed me with different information and activated my account without my consent.