Misleading information

I sent through a request for change of ownership this morning nd after struggling with your call center agents I resorted to contacting you on Twitter. I would like to think all docs were received because they asked for reference number nd I provided them (Dstvcare) . I am not sure whether it’s done or not as I was given a customer number and told they opened a brand new account for her . After they struggled to bring back connection to the main decoder in the house since they had to make it the secondary one because it’s an old model , the one which was previously extra view is now main and connection on it didn’t give much of a problem. I phoned the call center and was assist by a very patient guy who practically did everything in his power to restore connection on the decoder in the house just to avoid sending me to the agency during a 3rd wave . The person who was assisting me through Twitter was not even bothered since they asked me to go to an agency even after I stressed why I even resorted to doing the change of ownership online to avoid possibly catching Covid . I’m very much dissatisfied with the service received since I’m now told by this person on Twitter that the debit order will still be going off my account, why do you have a form that has a section to fill out new owners debit order details nd even ask to attach proof of banking details yet the process itself requires me as the account holder to still pay , I am changing ownership because I’m moving nd my sister needs to take over from me. I stated this on the body of the email and affidavit as I was instructed to do . May I please be contacted urgently as I need this sorted out ASAP.