Misleading information

Im angry and disappointed, my explorer was faulty/ broken, so we took it to an agent in pinetown, who advised us to take it to bigger branch in uMhlanga or Durban, we took it to umhlanga, the information they gave us is the same information we where given in umhlanga that , the Decoder will be replacing of which they did and was also told that since it’s a new decoder, it will come will installation and The dish for outside coz the old one will not be compatible with the new explorer, was relieved.

Little did I know, the installer comes and tell us that we have to pay for the Dish R900 plus something that needs to be added so we can continue with extra view, we r pensioners, where r we supposed to get that money, we took money for groceries to pay the installer, who was not at fault, your staff informed us incorrectly, now we have to suffer this month, because of them.

If it was for me I would have cancelled the whole thing , if it was not for my grandchildren, I would just looking for something that will replace you, I cant this is unacceptable.