Misleading information

<p>In october 2015 i took a decoder insurance with you guys and it was not mentioned that my smartcard was not covered, i feel i was mislead just for me to buy the policy, because if i knew that the smartcard was not covered i was not going to take the policy, when i called last week i was told that they still going to listen to the call and they will call me. I had to call today and they listened to the call while i was holding on the call. they picked up that this was not mentioned on the call and i should see myself out, i requested to speak to the supervisor and i was left on the for 15 minutes waiting to speak to the supervisor which i did not speak to till now.</p>