Misleading information

I paid on the 05/05/2022 over R880 and then my dstv went off a few days after. I was then advised my a lady called Amanda to pay an amount of R300+ on the 19 may then my dstv will be activated up until the 3rd of June. Today on the 21st of may my dstv was disconnected and i had to contact dstv again to have my services reconnected. The person who helped me Eutica has helped me with the reconnection and advised that it will go off again. I am grateful for Eutica however i am deeply disappointed in the misleading information provided by Amanda