KP
Kele P
1 reviews | Active since Aug 2023
29 Aug 2023, 12:47
MISLEADING / *****ED/ POOR SERVICE
On 22 July 2023, I received a call from DStv. I wanted an upgrade on my DStv internet. The agent read me the options and I chose the upgrade from 25G to 400G. I'm on price lock and taking that upgrade will cost me from a monthly premium of R608 to R749. I was shocked to realise that they are taking R928 which I never agreed to. I have contacted DStv and numerous emails sent to them and to date noone is coming back to me with resolution. I have requested the call recording as I believe that this was a false information and I was misled to accept the upgrade with the incorrect amount. I agreed to R749 monthly and not R928
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Aug 2023, 14:17Hi Kele Pheko,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2023, 14:17
Official
Hi Kele Pheko,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
KP
Kele P's updateReviewer Update
05 Oct 2023, 13:01I have sent numerous emails and to date I still don't have resolution to my problem. I am being disregarded despite the many attempts to get to the bottom of this issue. I am very disgruntled with the service I have been given and the incompetence of MultiChoice agents and employees.
If this matter cannot be resolved I am left with no option but to cancel their contract entirely as they don't value their customers all they care about is milking me dry of money I already don't have. What is so difficult to revert back to me with the recordings of the day they offered me the upgrade?? That goes to show that they are hiding something and that they are charging me money I never agreed to. Why is nobody coming back to me. Even Shanwell who called me on the 30th August has since said he will come back to within 3 days. I guess it runs in the entire DStv team to lie to customers.
If this matter cannot be resolved I am left with no option but to cancel their contract entirely as they don't value their customers all they care about is milking me dry of money I already don't have. What is so difficult to revert back to me with the recordings of the day they offered me the upgrade?? That goes to show that they are hiding something and that they are charging me money I never agreed to. Why is nobody coming back to me. Even Shanwell who called me on the 30th August has since said he will come back to within 3 days. I guess it runs in the entire DStv team to lie to customers.
KP
Kele P's update05 Oct 2023, 13:01
Reviewer Update
I have sent numerous emails and to date I still don't have resolution to my problem. I am being disregarded despite the many attempts to get to the bottom of this issue. I am very disgruntled with the service I have been given and the incompetence of MultiChoice agents and employees.
If this matter cannot be resolved I am left with no option but to cancel their contract entirely as they don't value their customers all they care about is milking me dry of money I already don't have. What is so difficult to revert back to me with the recordings of the day they offered me the upgrade?? That goes to show that they are hiding something and that they are charging me money I never agreed to. Why is nobody coming back to me. Even Shanwell who called me on the 30th August has since said he will come back to within 3 days. I guess it runs in the entire DStv team to lie to customers.
If this matter cannot be resolved I am left with no option but to cancel their contract entirely as they don't value their customers all they care about is milking me dry of money I already don't have. What is so difficult to revert back to me with the recordings of the day they offered me the upgrade?? That goes to show that they are hiding something and that they are charging me money I never agreed to. Why is nobody coming back to me. Even Shanwell who called me on the 30th August has since said he will come back to within 3 days. I guess it runs in the entire DStv team to lie to customers.