TP
Tessa P

1 reviews | Active since Mar 2013

04 Nov 2022, 10:26

Misleading DSTV Internet Package with Compact

DSTV Advertise R499 package for 2 years with their LTE with 50g Day and 50g Night then after 3 months it goes to 25G day Night. You do not get the full Data, they add in other options which have not agreed to. So from the R499pm, you get a bill for over R700 and you van talk to bot, chats and cannot get anyone with competence to fix the problem. You spend hours on the phone (at your cost) and nothing is achieved. The call centre staff are not competent or trained to get internet problems solved, They pass their responsibility by saying go to your MY DSTV on the platform to change. In conclusion, the company staff have no idea, Peter passes to Paul who then passes you to Themba, It end after an hour on you call and your DSTV page and dies. I warn anyone who buys into there nisleadind ad on the Package, good luck. You have just been lumbered

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2022, 10:32
Official
Hi Tessa, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team