dJ
daine J

1 reviews | Active since Jul 2013

03 Apr 2017, 19:43

Misleading/*********

<p>I contacted the DSTV call centre to extend my PRICELOCK PLAN in early March 2017. </p> <p> </p> <p>I was advised that the old PRICELOCK plan has EXPIRED & that I will not be debited at the end of March for the old R799 plan & only the new price plan.</p> <p> </p> <p>Low & behold I get double debited now at the end of March! </p> <p> </p> <p>The call centre agent now tells me that the old plan is still active on my account! </p> <p> </p> <p>Why the hell will I want to pay 2 subscriptions for the exact same service! </p> <p> </p> <p>The sales agent deceived me and **** that I will not be double debited, just to make the sale!</p> <p> </p> <p>You better sort this ******* of yours out!</p> <p> </p> <p>call reference : ********** 4/I60</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2017, 08:04
Official

Dear daine

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2017, 09:56
Official

Good day Mr James

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Please allow me to rectify the situation by escalating your billing concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert