SM
Sammy M
1 reviews | Active since Nov 2019
10 Oct 2020, 12:37
Misleading customers
I have 12 month contract with dstv explora.i bought it last year during black Friday 2019. My contract is supposed to be ending December this year 2020. The agreed payment is R499. But it seems like for the past two months I'm paying more than that. Last month my bill was 800 why and how I don't know. I payed 500 next thing they cut my dstv telling me I need to pay extra 300,I want answers and you better fix my account. Coz now my bill is 700 for this month. I'm not going to pay that. I'm going to pay 500 until this ****n contract of yours ends. And make sure you check my payment from day 1 till now. Fix my account before month end or I'm taking this further.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Oct 2020, 13:05Hi Sammy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Oct 2020, 13:05
Official
Hi Sammy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SM
Sammy M's updateReviewer Update
10 Oct 2020, 16:30I just want my account to be fixed before month end. I better get the correct bill which is 500 until my contract ends December. I don't want to hear stories and excuses. Pull out all my bill and calculate.
SM
Sammy M's update10 Oct 2020, 16:30
Reviewer Update
I just want my account to be fixed before month end. I better get the correct bill which is 500 until my contract ends December. I don't want to hear stories and excuses. Pull out all my bill and calculate.
SM
Sammy M's updateReviewer Update
01 Dec 2020, 07:43My contract should be ending with you guys this month December 2020.It's a 12 months contract price lock.this is my last month paying for that contract. I hope this will be fixed.i don't want any problems come January. You better make sure things are updated on your system.
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Sammy M's update01 Dec 2020, 07:43
Reviewer Update
My contract should be ending with you guys this month December 2020.It's a 12 months contract price lock.this is my last month paying for that contract. I hope this will be fixed.i don't want any problems come January. You better make sure things are updated on your system.