Misleading customers

We took a Explora ultra black Friday promotion in 2021 for 499 that's what we were offered. Which includes installation fee n compact package, It was a 2 yrs contact which end this year. To our surprise we now being billed for installation,we have been billed for our old decoder which we request for it to be cancelled when the explorer was installed. We are being billed for extra view which we don't have. We have been complaining by using their self service even called customer service which was not helpful to us. They always say they have logged a call with the relevant department as they can't cancel anything from their side. This has been going on for a very long time. From paying R499 to over R900. We took that contract thinking it's a good deal, only to find that the R499 was for 1 month only which we were not told by the consultant you can even go to the recordings when we took that.

How come we pay installation every month when installation was done 1s.

How come we paying for decoder which is not in use n they can see that it's not active. How come we paying for compact package separate when we're we told it was a package of 499 with all those included except for the old decoder which we request for it to be cancelled. This is false advertising to the customer. I'm rating it -3 cause of the poor service from their call centre staff which are not helpful.