Misleading Customers
So an agent called me saying she is calling from multichoice. I was offered a dstv explora because I'm a multi choice customer. Obviously I didn't give anyone consent to call me but took the deal anyways as it will cost me R119 a month. So I signed up and was told to expect delivery. To my surprise today an agent from On Air called and informed that they won't deliver at my home address I must meet them at Clermont central library. I then canceled and the lady said okay. I then contacted multichoand informed that I better not be charged from cancelation as I was not told that delivery will not take place at home. An agent from multichoice called and said I have to call On Air. Okay so my thinking is this needs to be sorted out as multichoice is affiliated with this On Air company. I don't want to be billed for cancelling something I was not informed about. Going forward please don't share my details with any company.
Dear Zamarh Unathy Nxumalo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Zamarh Unathy Nxumalo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Zamarh Unathy Nxumalo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that no additional cost has been loaded on your MultiChoice account. Please be advised that we have forwarded your concerns to On Air to ensure no additional coast is loaded on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Zamarh Unathy Nxumalo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that no additional cost has been loaded on your MultiChoice account. Please be advised that we have forwarded your concerns to On Air to ensure no additional coast is loaded on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
