Misleading contract description and poor customer service

I was offered a DStv explorer plus without all the T&C's being elaborated to me, I only found out "one has to pay the full subscription even if you did not use the services" when I was called customer care to enquire about my account. Even to get that information I had to call the call centre more than 6 times from the 25.01.23 - 29.01.23 taking note that their customer care line is a charged call. The consultants couldn't explain why my account was debited and I still had no services. Poor customer service and lack of product knowledge is what I got from the call centre services, I then requested to speak to a senior Bianca Cronje who was not polite nor professional she said to me she can't help with cancelling the contract I can only to that at their offices not via the phone. I then went to their offices on the 08.02.23 to enquire and get assistance as the call centre couldn't help and I was advised about the T&C's of the contract that was offered to me online, I then told the consultant that those conditions were not explained to myself therefore I want to cancel the contract due to Misleading description and False statement. I asked to speak to a senior Matshidiso Mokgotsi who attended my query, she told me that according to their system I had agreed to the contract and came to the walk in centre Randburg to sign the contract which was news to me as I had never even been in their premises before, she further more said that she will need to listen to the call recording and check footage then provide feedback, to date I still haven't received feedback, my services are still disconnected and I have been debited once more. I tried to email Matshidiso Mokgotsi and the consultant who was helping to date I still haven't received feedback, that's almost a month later. In a nutshell I've been trying to get help for 2months now