Misleading Clients

As a dstv Pricelock client i am left extremely unhappy and unsatisfied with being mislead and misguided, I have a explora on the price lock option when i took out the contract in good faith i never knew that i would be left like this.

The first i took the product DSTV never debited my account which i never noticed until the services were disconnected i then queried this and they fixed the account and set up a new debit order arrangement which my services remained on and everything was fine after a couple of months i just saw my services being disconnected and i called in the price lock department called and said i never honored the arrangement as no payment was received i then checked my statements and saw that they never debited again which was not my fault i have been battling with this for months now i am sitting with an account a huge balance on my name and i was told i need to settle this once off which is a huge amount.

Account documents was sent for debit orders.

The price lock does not want to accept any arrangements on my account and this is not treating customers fairly as a financial institution this is prejudice to the client, and not acting with integrity.